00000nam 2200000 4500 144/BPAD/UM/9.2013 INLIS000000000000140 139/BPAD/UM/9.2013 20140226105724.0 140/BPAD/UM/9.2013 a ||| | 141/BPAD/UM/9.2013 181109| ||| | 142/BPAD/UM/9.2013 978-979-29-3046-7 143/BPAD/UM/9.2013 0010-021400000000127 KSPDBAN ind a-io--- 651 [22] 651 Fan s Fandy Tjiptono Service Management : mewujudkan Layanan prima / Fandy Tjipto Ed. Cet. 1 Yogyakarta : Andi, 2012 xviii, 426 hlm. ; 23 cm bibliografi : hlm. 409-422 Layanan Prima KSPDBAN 139/BPAD/UM/9.2013 - 144/BPAD/UM/9.2013