00000nam 2200000 4500 KASEL-03120000000159 20120321084147.0 181109||||||||| | ||| |||| ||ind|| 978-979-22-4457-1 0010-031200000000159 KSPDBAN ind a-io--- 658.4 [20] 658.4 Mic n Michelli, Joseph A The New Gold Standard : layanan bintang lima / Joseph A. Michelli ; penerjemah, Martha Widjaja Jakarta : Gramedia Pustaka Utama, 2009. xviii, 296 hlm. ; 23 cm. Manajemen Eksikutif Martha Widjaja KSPDBAN 1111 - 1116/BPAD/UM/12/11 [6]