00000nam 2200000 4500 KASEL-07110000000006 20110705105142.0 181108||||||||| | ||| |||| ||ind|| 979-731-33-6 0010-071100000000006 KSPDBAN ind a-io--- 658.812 [20] 657.812 Tjip TJIPTONO, Fandy Prinsip-prinsip total quality service (TQS) / Fandy Tjiptono Cet.4 Yogyakarta : Andi Offset, 2004 x, 175 hlm. ; 23 cm TOTAL QUALITY SECVICE KSPDBAN 6535/BPAD/HD/06