00000nam 2200000 4500 KASEL-06100000014228 20100611142936.0 181108||||||||| | ||| |||| ||ind|| 979-442-012-3 0010-061000000014228 KSPDBAN ind a-io--- 621.385 [20] 621.385/Sto/m STONE, Merlin Manajemen Pelanggan Melalui Telepon / Merlin Stone, Anna Thomson, Chris Wheeler Cet.1 Jakarta : Pustaka Binaman Pressindo, 1994 xviii, 248 hlm. ; 22 cm TELEPON - MANAJEMEN Anna Thomson Chris Wheeler KSPDBAN 4796/Pn/Pro/01-00 4793/Pn/Pro/01-00 4794/Pn/Pro/01-00 4792/Pn/Pro/01-00 4795/Pn/Pro/01-00