=LDR  00000nam  2200000   4500
=990  ##$$a 144/BPAD/UM/9.2013
=001  INLIS000000000000140
=990  ##$$a 139/BPAD/UM/9.2013
=005  20140226105724.0
=990  ##$$a 140/BPAD/UM/9.2013
=006  a           ||| | 
=990  ##$$a 141/BPAD/UM/9.2013
=008  181109|                      ||| |      
=990  ##$$a 142/BPAD/UM/9.2013
=020  ##$$a 978-979-29-3046-7
=990  ##$$a 143/BPAD/UM/9.2013
=035  ##$$a 0010-021400000000127
=040  ##$$a KSPDBAN
=041  ##$$a ind
=043  ##$$a a-io---
=082   #$$a 651 $2 [22]
=090  ##$$a 651 Fan s
=100   #$$a Fandy Tjiptono
=245    $$a Service Management : $b mewujudkan Layanan prima / $c Fandy Tjipto
=250  ##$$a Ed. Cet. 1
=260  ##$$a Yogyakarta : $b Andi, $c 2012
=300  ##$$a xviii, 426 hlm. ; $c 23 cm
=504  ##$$a bibliografi : hlm. 409-422
=650  # $$a Layanan Prima
=850  ##$$a KSPDBAN
=990  ##$$a 139/BPAD/UM/9.2013 - 144/BPAD/UM/9.2013