=LDR 00000nam 2200000 4500 =001 KASEL-07110000000007 =005 20110705105617.0 =008 181108||||||||| | ||| |||| ||ind|| =020 ##$$a 979-731-33-6 =035 ##$$a 0010-071100000000007 =040 ##$$a KSPDBAN =041 ##$$a ind =043 ##$$a a-io--- =082 #$$a 658.812 $2 [20] =090 ##$$a 657.812 Tjip =100 #$$a TJIPTONO, Fandy =245 $$a Prinsip-prinsip total quality service (TQS) / $c Fandy Tjiptono =250 ##$$a Cet.4 =260 ##$$a Yogyakarta : $b Andi Offset, $c 2004 =300 ##$$a x, 175 hlm. ; $c 23 cm =650 # $$a TOTAL QUALITY SECVICE =850 ##$$a KSPDBAN =990 ##$$a 6535/BPAD/HD/06