=LDR  00000nam  2200000   4500
=001  KASEL-06100000020834
=990  ##$$a 4220/BPAD/UM/2010
=005  20100611143957.0
=990  ##$$a 4220/BPAD/UM/2010
=008  181108|||||||||   |   |||   |||| ||ind||
=990  ##$$a 4220/BPAD/UM/2010
=020  ##$$a 978-979-29-0509-0
=990  ##$$a 4220/BPAD/UM/2010
=035  ##$$a 0010-061000000020834
=990  ##$$a 4220/BPAD/UM/2010
=082   #$$a 338.47
=990  ##$$a 4220/BPAD/UM/2010
=090  ##$$a 338.47 Fan s
=990  ##$$a 4220/BPAD/UM/2010
=100   #$$a TJIPTONO, Fandy
=990  ##$$a 8722/BPAD/UM/12.09
=245    $$a Service Management : mewujudkan layanan prima / $c Fandy Tjiptono ; editor, Dwi Prabantini
=250  ##$$a Ed.1
=260  ##$$a Yogyakarta $b Andi $c 2008
=300  ##$$a xii, 234 hlm.: ilus. ; 28 cm
=504  ##$$a Bibliografi : hlm. 225-233
=650  # $$a MANAJEMEN-LAYANAN
=700   #$$a Dwi Prabantini