=LDR  00000nam  2200000   4500
=001  KASEL-06100000014228
=005  20100611142936.0
=008  181108|||||||||   |   |||   |||| ||ind||
=020  ##$$a 979-442-012-3
=035  ##$$a 0010-061000000014228
=040  ##$$a KSPDBAN
=041  ##$$a ind
=043  ##$$a a-io---
=082   #$$a 621.385 $2 [20]
=090  ##$$a 621.385/Sto/m
=100   #$$a STONE, Merlin
=245    $$a Manajemen Pelanggan Melalui Telepon / $c Merlin Stone, Anna Thomson, Chris Wheeler
=250  ##$$a Cet.1
=260  ##$$a Jakarta $b: Pustaka Binaman Pressindo, $c 1994
=300  ##$$a xviii, 248 hlm. ; $c $c 22 cm
=650  # $$a TELEPON - MANAJEMEN
=700   #$$a Anna Thomson
=700   #$$a Chris Wheeler
=850  ##$$a KSPDBAN
=990  ##$$a 4796/Pn/Pro/01-00
=990  ##$$a 4793/Pn/Pro/01-00
=990  ##$$a 4794/Pn/Pro/01-00
=990  ##$$a 4792/Pn/Pro/01-00
=990  ##$$a 4795/Pn/Pro/01-00